Customer Help

How can we help?

FAQ

Shipping & Packaging

What is the shipping policy?

WITHIN AUSTRALIA

We offer free Express Shipping for order above $AUD 100.

For orders below $AUD 100, we charge a flat rate of $AUD 10 for
Express shipping.

NEW ZEALAND

We offer free Express Shipping for order above $NZD 150.

For orders below $NZD 150, we charge a flat rate of $NZD 20 for
Express shipping or $NZD 15 for Secured International shipping.

FOR REST OF THE WORLD

The shipping cost depends on destination and will be displayed at checkout.

CARBON NEUTRAL DELIVERY

We only choose carbon neutral delivery.

More Shipping Policy can be found here.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

In a location that we don't seem ship to at the moment? Please get in touch at hello@infamousqueer.com

More Shipping Policy can be found here.

Is your packaging discreet?

We value every customer's privacy. Our packaging are discreet which in no way disclose the contents within.

What do you mean by "only using plastic free packaging"?

As a new queer fashion business, we believe in working to find meaningful ways to respect the environment.

Our packaging is plastic-free, only using compostable and biodegradable materials. 

Our deliveries are also carbon neutral.

Returns & Exchanges

How does return work?

Size doesn't fit, or simply change mind?

No worries, we will have it sorted. 

We have a 14-day return policy, which means you have 14 days after receiving your item to initiate a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We are unable to accept return or exchange for Jewellery or Underwear.  

To start a return, send the goods back to the following address: PO Box 908, North Melbourne, VIC 3051, Australia. You’ll also need to quote your name, mobile and mostly importantly the initial Order Number in your return parcel. 

If your return is accepted, we’ll send you an online voucher, that you can shop at Infamous Queer. This process may take 5 business days when your return arrives. 

We unfortunately are unable to refund cash. Outbound shipping fees from the original order are not refundable.

We encourage you to join us in reducing returns and excessive shipping. By choosing the correct size you save time on returns and together we lower our environmental impact. Our size and comparison guides present detailed measurements, available on each product page. You can always contact us for any assistance at hello@infamousqueer.com

Find out more about Returns & Exchanges here.

How does exchange work?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item using store voucher.

Return process can be found here.

Do you accept 'change of mind'?

Yes, we do.

We have a 14-day return policy, which means you have 14 days after receiving your item to initiate a return.

We encourage you to join us in reducing returns and excessive shipping. By choosing the correct size you save time on returns and together we lower our environmental impact. Our size and comparison guides present detailed measurements, available on each product page. 

Return process can be found here.

Do you do cash refund?

Unfortunately, we are unable to offer cash refund. All refund from returns will be in Infamous Queer store voucher.

Our refund policy can be found here.

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Get in touch

Have questions not listed above? No worries.